Refund policy

Personalised cards

Cards made with the names, ages, dates or other wording you enter are personalised to your order. We do not accept change-of-mind returns or cancellations for these cards. Please check your personalisation carefully before paying. If you notice an error, email us promptly; we will try to help before printing, but cannot promise a change once production has started.

This does not affect your rights if a card is faulty, damaged, not as described, or printed differently from the details you supplied.

Unpersonalised cards: 60-day returns

You may tell us you wish to return an unpersonalised card within 60 days of delivery. Please then send it back within 14 days. For our extended return offer, cards must be unused and in their original condition, with the envelope included. Your statutory right to inspect the goods is unaffected.

You pay return postage for change-of-mind returns. Please keep proof of posting. We refund the returned card and any applicable standard outward delivery charge; the extra cost of an optional delivery upgrade is not refunded for a change of mind. Refunds go to the original payment method within 14 days of receiving the return or evidence of return, whichever is earlier.

Faulty, damaged or incorrect cards

Please email your order number and a description of the problem, with a photograph if possible. We will arrange the appropriate remedy and cover reasonable return postage where a return is needed. These rights are not limited by our 60-day change-of-mind policy.

How to contact us or arrange a return

Email: fairytalecrafts2016@gmail.com
Fairytale Cards, 86 Foxglove Way, Doncaster, DN4 8FX, United Kingdom.

Please contact us before returning a card so we can identify your order. Nothing in this policy limits your statutory consumer rights, including the right to cancel eligible online purchases within 14 days of delivery and return them within a further 14 days.

Optional cancellation form for eligible orders

To: Fairytale Cards, 86 Foxglove Way, Doncaster, DN4 8FX, United Kingdom; fairytalecrafts2016@gmail.com.

I give notice that I cancel my contract for the following goods:
Order number and goods:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sent on paper):